Refund policy

Terms and conditions 

Terms & Conditions – Payment, Cancellation & Exchange Policy

By placing an order on Awanzookk, the customer agrees to the following terms and conditions:

Payments

• All payments made on Awanzookk are 100% secure and final.

• Once an order is placed and payment is completed, it cannot be cancelled.

No Refund Policy

• Awanzookk does not offer refunds under any circumstances.

• Please review product details, size chart, and images carefully before placing your order.

Exchange Policy

• Exchange is allowed only in case of a damaged or defective product.

• No exchange will be accepted for reasons like:

• Size issues (if the delivered size is exactly what was ordered)

• Change of mind

• Color or style preference

Condition for Exchange

• If the product received is perfect, unused, and exactly as ordered, and the customer still wants an exchange, then:

• The customer must return the product at their own cost.

• After receiving the returned item, Awanzookk will process the exchange accordingly.

Proof Requirement

• For any exchange request, the customer must provide:

• A clear opening video (from unopened package to full product view)

• Clear pictures showing the damage or issue

• Without proper video and images, exchange requests will not be accepted.

Exchange Approval Process

• All exchange requests must be sent via Instagram DM on our official page.

• Exchange will be processed only after approval from the Awanzookk team.

• Approval depends on verification of the provided video and images.

Timeline

• The complete exchange process may take 7–10 working days after approval.

Final Decision

• Awanzookk reserves the right to accept or reject any exchange request after verification.