Terms of service

Welcome to Awanzook. By placing an order on our website, you agree to the following terms and conditions. Please read them carefully before making a purchase.

Orders & Payments

  • We primarily accept prepaid orders.
  • Most of our outfits are custom-made or made-to-order, created specially for each customer after order confirmation.
  • Orders are processed only after successful payment confirmation.

Custom-Made Products

  • Since many products are custom stitched or specially prepared, slight variations in color, embroidery, fabric texture, or fit may occur due to lighting, screen resolution, and handmade detailing.
  • Customers are requested to check size details carefully before placing an order.

Shipping & Processing

  • Processing time may vary depending on the design and customization requirements.
  • Estimated delivery timelines are shared for reference and may occasionally be affected by courier delays or unforeseen circumstances.

Returns & Exchanges

  • As most products are custom-made/prepared on order, we generally do not accept returns or exchanges unless:
    • the wrong product is delivered,
    • the item arrives damaged,
    • or there is a major manufacturing defect.
  • Customers must contact us within 48 hours of delivery with proper unboxing video/photos for verification.

Cancellation Policy

  • Orders once placed cannot be cancelled
  • After processing/customization starts, cancellation requests may not be accepted.

Product Representation

  • We try our best to display product colors and details as accurately as possible. However, slight differences may occur due to photography lighting and screen settings.

Contact

For any queries regarding your order, shipping, or support, please contact us through our official store communication channels.